Tile returns & refunds

Plans changed, or something not quite right with your order? Our Yorkshire team is here to help. Send us your order number and the products concerned, and we will talk you through the next step.

Read the full returns & refunds policy

Before you send goods back

Email info@homefituk.co.uk or call 01430 876688. We will confirm the appropriate return destination and arrangements. Tiles are heavy and fragile, so please do not send a pallet or parcel to an unconfirmed address.

Return options and charges

Please contact our team to discuss the available return or collection options and whether any charges apply. The appropriate arrangements depend on the products, quantities and transport needed, particularly for tiles imported from Spain. We will explain any applicable charge before you agree to the arrangement.

For a statutory change-of-mind cancellation, we will only ask you to pay direct return transport costs where the required information about those costs was supplied before purchase. For heavy goods that cannot normally be returned by post, this includes the required cost or estimate. Where that information was not provided, we will bear the cost where required by law.

Importing a standard tile from Spain does not by itself remove your statutory cancellation or faulty-goods rights. Our full policy explains the applicable timescales and any legal exceptions.

Damaged, faulty or incorrect goods

Tell us promptly and include photographs and packaging labels where possible. Keep the affected products available for inspection and do not fit items you believe are faulty or incorrect. Reporting a problem promptly helps us resolve it and does not limit your statutory rights.

Changing your mind

Our full policy explains the consumer cancellation period, return timing, care of goods and refunds. Contact us before arranging a return, particularly for heavy tile orders.