Shipping policy
Plan your tile delivery before you book your fitter. Add your products to the bag and enter your postcode to see the delivery options available for that order.
Standard tile delivery
£50 per order to England. The standard service is labelled 7–10 Days. This is an estimate, not a guaranteed arrival date. Your order confirmation and any updates from our team take priority.
There is no automatic free-delivery threshold for this tile service. The final charge is shown before you pay.
Check your destination
Our online tile delivery service currently covers England. For Scotland, Wales, Northern Ireland, the Crown Dependencies or any postcode without an online rate, contact us before ordering with the products, quantities and full delivery postcode. We will confirm whether delivery can be arranged and its cost. We do not currently offer international delivery online.
Timing and access
The estimate can be affected by product availability, supplier dispatch and access at your address. Tell us before ordering about narrow roads, steps, restricted vehicle access, timed access or any other unloading restrictions. Ask us to confirm the unloading arrangements for your order; do not assume that the driver can carry tiles inside or upstairs.
Wait until all products have arrived and been checked before booking fitting work. If you have a fixed project deadline, speak to us before placing your order.
Collection by arrangement
Contact the HomeFit UK team to ask about collection from Unit 10, Broadhelm Business Park, Broadvale Close, Pocklington, YO42 1AE. Collection must be agreed in advance. Wait for confirmation that your order is ready before travelling, and check the load is suitable for your vehicle.
When your order arrives
Check the quantities, product references, sizes and finishes. Inspect for damage and keep the packaging and batch labels while any issue is resolved. Tell us promptly about damage or shortages and include photographs where possible. Prompt reporting helps us investigate, but does not remove your statutory rights.
Do not fit items you believe are incorrect or faulty. See our returns and refunds policy for cancellation and fault claims.